Terms & Conditions
Terms & Conditions
Due to the nature of handmade pottery each piece is slightly different from each other. Although pieces in a series are meant to be alike there are subtle distinctions and variations from what is depicted in the online images. All pieces are dishwasher and microwave safe unless otherwise marked. All sales are in Canadian Dollars, payment is accepted through credit card of PayPal. International orders do not include tracking and can take anywhere from 2-4 weeks to receive depending on the destination.Please note that International customers are responsible for all imported taxes, custom duties and fees levied by their own country. There may be occasional delays in customs. We have no control over these charges or delays and cannot predict what they may be. Please contact your local customs office for additional information.
There are no returns on exchanges on custom work. If there is a problem with the piece arriving broken due to shipping or other unforeseen events upon its arrival, all issues must be brought to my attention within 5 days of receiving the item. In this case an exchange or store credit may be considered. Otherwise, all sales are final.
The clay is commercial, certified non-toxic and sourced in Western Canada. It is a medium temperature fire clay and a stoneware. Stable glazes, underglaze and masonstains are used to paint the illustrations. All pieces are food, dishwasher and microwave safe unless otherwise marked.
If you are waiting on a commissioned piece or have ordered something that is made to order please understand that this process takes time. Throughout the process of these orders you will be in direct communication with me and I will notify you of any time constraints. When ordering pieces that are 'made to order' allow for 2-4 weeks, depending on the size of the order, for the pieces to be completed and additional time for shipment.
For wholesale inquiries please use the contact page to get in touch and receive our terms & conditions surrounding wholesale orders.